Warranty Policy

1. Warranty Coverage

• All products are covered against manufacturing defects for a period of 12 months from the date of purchase.
• Coverage includes functional failures caused by manufacturing or material defects.

2. Exclusions
The warranty does not cover:

• Damage caused by misuse, accidents, unauthorized repairs, or modifications.
• Normal wear and tear, including cosmetic damage.
• Loss, theft, or damage during shipping (unless shipped directly from D.F.S).

3. Claim Process

• Contact our customer service team with proof of purchase and a description of the issue.
• Our team will assess the situation and provide instructions for repair, replacement, or refund.
• Approved warranty claims will be processed promptly to minimize inconvenience.

4. Limitation of Liability

• D.F.S Technology Co., Ltd. is not responsible for indirect, incidental, or consequential damages resulting from product use.
• Warranty coverage is limited to repair, replacement, or refund of the defective product.

5. Customer Support

• For any questions regarding warranty coverage, claims, or product support, please contact our customer service team.

---

After-Sales

We always adhere to the "customer first" service philosophy to ensure every user hassle-free service.

1. Quick Response: 24/7 online support ensures prompt resolution of issues.
2. Quality Assurance: All products come with a full warranty, ensuring unconditional replacement or repair for any quality issues.
3. Attentive Service: We provide installation guidance, user training, and regular follow-up visits to ensure a continuous focus on the customer experience.
4. Transparent Process: After-sales issues are fully traceable, ensuring clear and transparent results.

Choosing us means peace of mind, peace of mind, and peace of mind.

After-sales email

• 👨‍💼Customer service 1: jinyan@dfshk.cn
• 👨‍💼Customer Service 2: huoshuhua@dfshk.cn
• 👨‍💼Customer Service 3: liming@dfshk.cn

---

Get in Touch